|New to hosting
How does it work and what is the process of
setting up a new site? (top)
A: Here at NetMondo, we pride ourselves on
providing high quality customer service. This
includes helping you with each step in setting
up a new domain. We will walk you step by step
through the process.
When you signup - the first step is to click
signup at the top of this page. The application
process will walk you through each of the 10
steps to signup on our server. It will ask you
for the following information:
- Your name and contact information for billing
- Selection of a domain name
- This step will check if the domain name
selected is available - or if you've already
registered it, walk you through how setup
your domain on our server
- Select an administrative username/password
for your domain
- Select your desired billing method
- Setup the first "default" email address
- this will be explained in more detail during
the application process
- How did you hear about us?
- License Agreement
- Review application
- Begin to upload your site
Once your application is approved, we provide
explicit instructions based your application
for how to get your site registered for the
first time, or how to transfer it from another
server to ours. Of course our Technical Support
department can also help at any point if you
What is hosting? (top)
A: In order for your web site to be available
to the general public, it must be hosted. What
this means is that your site is put on a computer
that is constantly connected to the Internet
- a host. When someone types in the address
for your site - their browser contacts this
host and asks for the pages in your site. We
host web sites and can walk you through each
step in the process of setting up a new site
- or transferring a site from another host if
you have already setup your site with another
What steps are involved in moving my site from
another ISP to NetMondo's Servers? (top)
A: Following is a basic list of the steps involved:
- Complete an
- Upon signup completion, you will be assigned a
temporary IP address
- Upload your site with FTP or Publish it
with FrontPage (to the temporary IP that has
- Test the site and make sure that it is completely
working on Netmondo's servers (using the temporary
IP address that has been assigned - i.e. http://22.214.171.124)
- Once the site is up and running on the new
server, you can begin the official domain
transfer. At the end of the
for hosting, you will be given detailed
instructions for how to modify the zone files
for your domain to point to ns100.netmondo.com
& ns200.netmondo.com. Follow these instructions
to begin transferring your site.
- After 24-48 hours, people who type in your
domain name will begin to be directed to our
servers instead of your old servers. NOTE:
It takes at least 24 hours and can take as
much as 7-10 days for some people to begin
seeing the site on the new server. It takes
especially long for people in other countries
as ISP's in other countries often don't contact
the US Root Servers as often.
- Email will transfer in a similar way. For
a while, you should continue to check for
mail on both your old server and the new server.
For a while, email will be delivered to both.
- After 7-10 days, both web and email should
be completely transferred to the new servers
- Now you can cancel your old account and
the move is complete.
How do I transfer my site from another server?
A: Transferring your domain from another server
is quite simple. The first step is to complete
an application on our server, by clicking the
signup button at the top of this page. Once
the application is approved, you can begin to
upload your site to our server, either by FrontPage
if you are using that, or FTP if you are not.
Once your site is setup on our server, your
zone files will need to be updated. This process
changes depending on who you've registered your
site with previously. The zone files need to
updated to point to our DNS servers. The DNS
Depending on who you've registered your zone
files with, NetMondo can assist you in this
process. Please call 317-733-0084 if you have
questions about how to transfer your zone files.
Once the zone files are updated, it usually
takes 2-3 days for the zone files changes to
propagate the net. Once these changes have propagated
however, your site is essentially moved.
How long does it take from start to finish to
transfer a domain from another server? (top)
A: The length of time to transfer a domain
depends mostly on your zone files. Setting up
a new site takes no time - in fact as soon as
you are finished with the application, a placeholder
site is created and you can immediately begin
to FTP or publish your files to our servers.
The thing that can take time is updating your
zone files to point to our DNS servers.
You will either need to know the account Username/Password
with the registrar (such as Network Solutions,
Register.Com, Enom.Com, Etc) - or be listed
as the Administrative or Technical Contact on
the Zone File. This process usually takes 1-3
days - however it can take longer if you are
not listed correctly on the existing zone files.
Netmondo Technical support can help with this
process. For assistance or with questions please
How do I add email addresses? (top)
A: Netmondo offers web based administration
of your site by simply going to the control panel
This utility is most helpful for adding, editing
or removing email addresses associated with
your domain. However, it can also be used for
the following Add/Delete or Update any of the
- Contact Information for a domain
- Email Boxes
- Notifications - domain summary
- Administrative Passwords
- Usage Statistics for your site
- Billing status
- Check Email
How do I know if people are visiting my site?
A: NetMondo offers site Usage Statistics for
FREE with all accounts. Using our control panel you can quickly
see who is visiting your site and which pages
are visited most often.
How many e-mail addresses do I get? (top)
A: The number of email accounts is one of the
things that varies from account to account.
Account types include POP, Forwarded Accounts
and List Servers. You also have complete control
over the creation and administration of the
email accounts through our web control panel.
There are three different types of email accounts
that you can create:
1) POP Account
2) Forwarding Account
3) List Server
POP accounts are the most common type of account.
There is a username/password associated with
them, and you use a POP Client such as Outlook,
Eudora or Netscape Mail to check your email.
If you already have an e-mail account that you
check on a regular basis - you can also have
mail sent to a mailbox forwarded to another
address. For example:
email@example.com might be forwarded to firstname.lastname@example.org
List Server Options:
You can also setup an account as a list server
with mail distributed to multiple people. Some
of the options that can be used to administrate
these lists are:
1) Can people subscribe/unsubscribe anonymously
by sending a message to the list?
2) Can people who are not part of the list -
send messages to the list?
3) Can anyone other than the list administrator
send messages to the list?
What are Domain Status Notifications? (top)
A: Each time a modification is made to the
domain using our control panel,
a Domain Status Notification is sent to the
administrators for the domain notifying them
of what the changes were, who made them and
How much does it cost? (top)
A: Netmondo's fees are very competitive in
the market place. Following are the fees associated
with hosting a web site:
Each Additional Month: $4.95 - $49.95 depending
on the service level.
10% if paid quarterly
15% if paid semi-annually
20% if paid annually
What forms of payment do you accept? (top)
A: We accept checks (business, bank or personal)
as well as all major credit cards, wire transfers and Paypal. To pay by
credit card, simply visit the control panel and once you've logged in, click on the billing
option in the left side menu. There is an option
at the bottom of the billing screen to pay all
or any portion of your bill with a credit card.
/ Technical Support
Can I send email from within my ASP Pages? (top)
A: Yes. You can do it quite easily with a component
called SimpleMail and it can be used from inside
of an ASP page by simply adding the following
set e = Server.CreateObject("ADISCON.SimpleMail.1")
' create mailer
e.MailServer = "mail.yourdomainname.com"
e.Sender = "email@example.com"
e.Recipient = "firstname.lastname@example.org"
e.Subject = "This is the subject"
e.MessageText = "This is the message body"
if e.LastStatus <> 221 then
Response.Write("<h1>Mail not sent...</h1>")
Set e = Nothing
File Error 6! or other errors while working
with email addresses. (top)
The symptom of the problem is that when you
click on "Email Boxes" you are presented with
the list of email options available to you (pop
accounts, forwards, etc). However, when you
click on any of these options you get a File
Error 6! and are presented with a login screen
asking for the Postmaster Password.
The email addresses section of the domain console
uses a different type of security than the rest
of the domain console. To ensure that your email
addresses are kept secure, that module of the
Control Panel uses the IP address of the computer
that you are connecting from to secure the connection.
As a result, if you are connecting to the Control
Panel from behind a firewall, your IP address
is often masked and a "false" IP address is
provided by the firewall. Some firewalls do
not always provide the same "false" IP address
from click to click, so to the email configuration
module of the Control Panel, it looks like
you are trying to connect from multiple IP addresses.
Unfortunately, the only real solution to this
problem is to connect to the Control Panel
from outside of the Firewall so that you always
connect with the same IP address. Some firewalls
can also be configured to present the same IP
address which would also fix the problem, but
this is a more involved solution and requires
a system administrator to make changes to your
How can I forward mail from my domain to an
outside email address such as aol.com? (top)
A: In the email administration console, you
can forward mail from an email address at your
domain, to an external address such as email@example.com.
To do this, click "New Forward"
Enter the external email address in the field
labeled: "Forward Email Address" and then enter
the name of the address that you want forwarded
in the field labeled: "Local Name". For example,
let's say that you wanted to forward firstname.lastname@example.org
to email@example.com. To accomplish this, you
would enter firstname.lastname@example.org in the field labeled:
"Forward Email Address" and then you would simply
enter "Sales" in the field labeled "Local Name".
NOTE: It is NOT necessary to create a pop account
for sales if you plan to have it forwarded to
an external address
NOTE: Once you have clicked on the "Catch All"
button next to a pop account, you can not forward
the Catch All nature of that account. For example,
let's say that you have a pop account called
email@example.com and you make it the catch
all. A message sent to firstname.lastname@example.org would
be delivered to that address. Because it is
the catch all however, a message sent to email@example.com
would also be delivered to that address. However,
if you then setup a forward from firstname.lastname@example.org
to email@example.com a message sent to
firstname.lastname@example.org would be forwarded to email@example.com
- but - a message sent to firstname.lastname@example.org
would NOT be forwarded because that Catch All
nature of the domain can not be forwarded. Only
specific mail addresses can be forwarded to
external email systems.
How can I free up space by removing old log
A: Each time someone visits your site, an entry
is made in a log file indicating what page they
went to, the time, where they came from, etc.
These log files are used to generate usage statistics
for your review in the Control Panel so that
you can see an analysis of how you web site
is being used. If you have already looked at
these statistics, or no longer need last months
files for example, you can remove old log files
by following these simple steps:
- Get an FTP client if you don't already have
You can get shareware versions of FTP clients
at http://downloads.com. Look for Absolute
FTP, Cute FTP or your favorite FTP client.
- Once you've downloaded and installed the
client, connect to your ftp site at ftp.yourdomain.com.
- Once you've logged in, you will find 3 folders.
The first is the \cgi-bin which is used for
server side scripts. The second is the \logs
folder which contain the log files for your
site. The third is the \www directory which
contains the content files for your web site.
- If you go into the \logs directory you will
find a series of files, one for each day that
your site has been running. If you sort by
the date fields, you should easily be able
to remove any old log files that you no longer
That's it. Removing old files will free up
space on your site.
How do I add a mailing list to my account? (top)
A: Once you've logged into the Control Panel,
click "Mailboxes" and then "New Mailing List"
and configure each of the options below to select
how the mailing list behaves:
Mailing List Name
This is the email address of the list. Mail
sent to this address will be distributed to
the members of the list. The options below configure
how messages are distributed to the list.
This is the administrative email address for
this list. Various options below require an
administrative email address for confirmations,
Archiving configures whether copies of messages
sent to the list are kept on the server for
retrieval at a later time.
If you select to archive items on the list,
you can also configure it so that only the list
administrator (owner) or moderators can access
the archive. If the archive is not blocked,
anyone on the list can retrieve items from the
You may also "Guard Archive" so that only subscribers
to your mailing list can request messages from
the archive. If you choose "Do Not Guard Archive"
anyone may request the messages from the archive.
A "digest" is just an ordered collection of
messages from a list, usually sent out regularly
depending on the time and traffic volume since
the last digest. Digest subscribers thus can
read messages as "threads'' once daily, rather
than receiving a constant trickle of messages.
This will effect the subject of the outgoing
message. If selected, every message that goes
out will include the name of the mailing list
at the beginning of the subject line. For example,
if the name of your list was newsletter, every
time a message was processed by the mailing
list it would add the word Newsletter to the
beginning of the subject.
If confirmations are selected, then when someone
subscribes to or un-subscribes from the list
- they must first reply to a confirmation email
before they are actually added to the list.
Indexed for WWW archive access
Leave this disabled. This feature is not currently
Configures whether subscribers other than moderators
can request a subscriber list, and search the
We recommend that this option be left off.
If it is selected, users will have the ability
to see all subscribers on the list, and obtain
their email addresses at any time. This is a
serious potential privacy issue, and should
be considered carefully.
If message moderation is selected, any messages
sent to the list will need to be approved by
a moderator before they are distributed to the
All administrative commands for the list are
accomplished by sending specially configured
email to the list. Administrative emails can
only be sent from moderator addresses. The contents
of the message subject & body are ignored.
Following is a complete list of those commands:
There are other administrative commands available
only to list managers. These allow viewing the
subscriber list/log, searching the subscription
log, modification of WELCOME and other messages,
To get a complete list of these commands
You can also perform additional administrative
commands through the control panel.
How do I configure my mail client? (Outlook/Eudora/Netscape/Etc)
A: There are two ways that you can setup you
mail accounts on Netmondo. The first is to have
your mail forwarded to another address that
you already check, such as a hotmail or aol
account. You can also have the mail wait for
you to retrieve from the server. This is called
a POP or POP3 account. To get the mail off of
the server, you need a POP client. Examples
of POP clients are:
- Outlook 98/2000/Express
- Netscape Mail Client
- Web based email client such as Hotmail or
The process for configuring each of these mail
clients is essential the same. To check your
email with a mail client, you will need the
POP Server (Incoming Mail):
SMTP Server (Outgoing Mail):
Username or Account Name: The
Email Address that you want to check
Password: The password that
was assigned to the account you want to check
If you have not added a POP account for your
domain, you can do so by going to the control
panel for your domain.
If you have already setup the POP account, you
should be ready to configure your mail client.
How do I customize my 404 page? (top)
A: Error 404 is the error that is displayed
when someone tries to access a page on your
site that does not exist. To customize the page
that is displayed when this happens, create
a page called 404.asp in the root folder of
your web site. If present, that is the page
that will be displayed when an invalid URL is
How do I publish my site with FrontPage? (top)
A: If you are using Microsoft's FrontPage product
to create your web site, publishing your site
your our server is quite easy. If you did not
indicate that you are using FrontPage on the
application, contact Netmondo technical support
and submit a ticket to have us install the FrontPage
server extensions for you. If you indicated
that you would be using FrontPage on the application,
they will already be configured for you on your
site. When you are ready to publish, follow
the steps below:
- Open FrontPage 98 or 2000
- Open your FrontPage site on your local computer
- Select Publish Web from
the File menu
- Enter http://www.yourdomainname.com in the
NOTE: If you have just signed up for this
domain, your zone files will not be transferred
yet. Before your zone files
are transferred, you will need to use the
IP address that was assigned to you during
the application process. The
IP address is a series of four numbers separated
by periods - i.e.. 192.168.1.25
- If you are publishing to the IP address,
where nnn.nnn.nnn.nnn is the number that was
assigned to you.
- That's it - your pages should be published
and you should be able to see them with a
browser by click "browse"
in the FrontPage confirmation dialog box.
What are autoresponders and how can I use them?
A: Auto responders are email accounts that
behave a little bit differently than POP or
Forward accounts. When a message is received,
they send a reply back to the message sender
and then forward the message on to another pop
account. For example, you might setup an auto
forward called email@example.com that sends
an auto response that says "Your message has
been received by support and will be handled
in the next 24 hours." The message could then
be forwarded on to firstname.lastname@example.org to be
The only requirement right now is that the
auto responder can not be created with the same
name as another POP account.
To setup an auto responder click "New Auto
Then enter the names (such as support) into
the field labeled: "Auto responder Name". This
is the address that will "Automatically Respond"
when a message is received. Enter the full email
address that you want the message forwarded
on to in the field labeled: "Owner Email Address".
Create a subject and message body that you want
sent back to the person that sent the original
message such as:
Subject: Out of the office
Body: Sorry we missed you. We are currently
out of the office but will get back to within
the next 24 hours...
What is a DSN (Data Source Name)? (top)
A: A DSN is also sometimes referred to as an
ODBC connection and it is simply a name connection
to a database. If your server side scripts (ASP
pages for example) need to access a database,
they might use a DSN to do so. Below is an example
of ASP accessing a database via a DSN setup
on the server:
Set c = Server.CreateObject("ADODB.Connection")
See DSNLess Connections for more information...
What is a DSNless connection and how can I use
it to access my database? (top)
A: A DSNless connection is a method of accessing
a database that does not require anything to
be setup on the server before hand. An example
of a DSNless connection in ASP is listed below:
Set c = Server.CreateObject("ADODB.Connection")
c.open "DRIVER=Microsoft Access Driver (*.mdb);DBQ="
& Server.MapPath(".") & "/database.mdb"
This code assumes that the database is an access
database called database.mdb, in the www root
What is FTP and how can I use it to upload the
files for my site? (top)
A: FTP stands for File Transfer Protocol. It
is a protocol for moving files from one place
to another. If you are not using Microsoft's
FrontPage(r) to publish you site, you will want
to use FTP. The first thing that you will need
to do this is an FTP client of some kind. There
are many such clients and you can get Free Shareware
version from shareware web sites such as Shareware.com,
Windows95.com, etc. Some FTP clients to look
for are CuteFTP, AbsoluteFTP or and WSFTP. All
are simple, windows based clients that make
uploading files to your FTP site very simple.
Once you have an FTP client, you will be able
to FTP to ftp.yourdomain.com on port 21 and
upload your files. Some things to keep in mind
when FTPing your files up to the server:
- You will need your administrative username/password
to access the FTP Server
- When you first sign up, before the zone
files for your domain are transferred, you
will need to access the FTP server by IP Address.
This is a number that is given to you when
you signup. It is in the form of: ###.###.###.###
such as 192.168.1.25.
- Your FTP Server will always be on port 21
What's my "Postmaster" password? (top)
The email module of the Control Panel is actually
an entirely separate module that has been integrated
into the domain console for your convenience.
There is a special email account called the
Postmaster account which can not be deleted,
and is used to log into the email section of
the domain console.
NOTE: The postmaster password
should never be changed.
If you are presented with a login screen asking
for the Postmaster password, it means that the
passwords have gotten out of synch for some
reason. Either the Postmaster password has been
inadvertently changed, or the domain administrative
password has been changed recently and this
change has not been synchronized with the email
Follow the instructions below to re-synchronize
the domain administrative password and the email
administration module "Postmaster" password:
- Open the control panel.
- Log in with the current Administrative Username/Password
- Click on "Passwords" on the left side menu
- Click on "Edit" as though you are going
to change the domain administrative password
- Click on "OK" at the bottom of the Change
Password Dialog Box with (or without) having
actually made a change to the password.
Clicking OK will re-save the current password
and re-synchronize the password with the email
What's this www folder? (top)
A: If you FTP to your site on our server, you
will find 3 folders.
- cgi-bin: This folder is
for any executable cgi's that you need to
run for your site. It is a special folder
which is given execute permissions
- logs: This folder contains
your raw log files. These files can be analyzed
with tools like WebTrends to see how people
are using your web site (how many people,
what time of day, which pages most, etc)
- www: This folder contains
your web site. Any pages that you want to
appear in your site must be placed in this
folder. If they are placed outside of this
folder, they will not be accessible through
Why can I receive but not send mail? (top)
A: Netmondo has seen this situation a number
of times before. It has usually been the result
of your ISP blocking port 25 from you to us.
When you send mail - you connect to our SMTP
server on port 25. Many ISP's block this port
so that you can't use their dial up line to
send spam on publicly available SMTP Servers.
The easiest way around this problem is to use
the SMTP server of your ISP. Most ISP's provide
an SMTP server with your dial up account. Find
out the address of their STMP server and update
the address in your mail client.
SMTP Servers only relay mail - they are not
domain specific - so using Netmondo's SMTP Server
is no better than the SMTP Server of your ISP.
Why do I get "Invalid Username/Password" when
I try to check my email? (top)
A: Our email server uses your entire email
address as your username plus a password to
verify you when you check your email on our
system. So, if your email address were email@example.com
and your password were bobs_secret_password,
you would enter the following for Username/Account
Name and Password in your email client:
Username/Account Name: firstname.lastname@example.org
Our old email server used just the name before
the @ symbol in the email address so email@example.com
would have used:
Username/Account Name: bob
But this syntax is no longer supported and
will not work with the new server.
If you have any trouble checking your email,
contact Netmondo technical support.
Can I allow my customer to administrate their
own domain? (top)
A: Yes. The Control Panel provides access
to the following features:
- Contact Info for domain
- Email Boxes update/edit
- Notifications summary
- Passwords update/edit
- Usage Statistics current stats
- Billing status
- Check Email online email
- Help how to use
As the administrator of the domain, you can
provide access to the specific features that
you want. Each email account can be granted
access to specific features in the domain console.
Anyone who can edit email addresses can grant
these permission - however they can not grant
permission to a feature that they do not have
access to themselves.
Do I have adminstrative control over the resold
A: Yes. As the reseller, you have administrative
control over any domains that you resell right
though the Control Panel. This features makes
it easy to switch between all of the domains
that you administrate in the Control Panel.
New domains are also added from the Control Panel.
You also have the ability to pass specific administrative
rights onto the customer. For example, you might
let them administrate the email accounts associated
with their domain - and give them access to
their usage statistics - but you may not want
to give them access to the billing information.
Is the space between my accounts shared? (top)
A: No. Each account gets it's own disk space.
The reseller account itself comes with its own
space, but that is not shared between the
What support am I responsible for with the 50%
discount accounts? (top)
A: With the 50% discount, the reseller is responsible
for supporting anything that does not require
server access. This includes transfer of zone
files from another Host or ISP, instruction
on setting up email accounts and POP clients
on the customers machines. You are not responsible
for support that requires server access such
as restoring files or data from a backup.
What support will Netmondo provide for the 20%
dicount accounts? (top)
A: NetMondo will provide the same level of
support that it does to all of its customers.
This support includes help transferring zone
files from another registrar. Help getting a
site published. Help getting email accounts
setup on the customers computers as well of
course, as anything on the server such as setting
up ODBC connections or restoring files or data
from a backup.
Who should use the reseller account? (top)
A: The reseller account is designed for anyone
who thinks that they are going to refer a large
number of people to Netmondo's Web Hosting services
and wants to share in the profits.
Though the first account is a little more expensive
than a normal account, it allows you to resell
domains at between 20-50% off the advertized
price. All domains that you resell will be billed
to you, and you can then re-bill the customer
for whatever you would like.
How can I register a new domain with Netmondo?
A: Registering a domain with NetMondo
is easy. Just follow these simple steps below:
How can I transfer my domain registration from
another registrar to NetMondo?
A: NetMondo has partnered with
Enom.com and is pleased to be able to bring
you domain registrations from just $13.95 per
As a special offer, you can now transfer your
domain from another registrar and your first
year will cost you as little as $11.95. Also, you will not
lose any time by transferring your domain today
as your existing registration will simply be
extended by one year when you transfer your
NOTE: You will need the "Registrant" or "Owner"
information when completing the transfer request.
What's the difference between domain registrations
and domain hosting? (top)
A: When you want to put a web site up on the
internet, you must first choose a domain name
that is available (no one else can be using
it already) and register that domain with an
accredited Domain Registrar. Then you must also
find someone to host that domain. Now NetMondo
can do both. We have partnered with Enom.com
to bring you domain registrations for as little as $13.95
per year, while continuing to bring you low
cost hosting starting at just $4.95 per month.